Engaging Educational Experiences

Bookings can be made via telephone or email. To secure your preferred date and time, we require either:

• A 50% deposit, or
• Full payment at the time of booking

You will be advised on the exact payment details when your booking is confirmed. Please note: Dates cannot be held without payment.

Once we receive your payment and complete a final availability check, you’ll receive a booking confirmation and receipt. This will include:

• Full venue contact details
• Any relevant event information
• A postcode for generating your own map via Google Maps or SatNav

If you do not receive these details, please contact us immediately. Failure to do so—and subsequently being unable to locate the venue—will be your responsibility.

📞 We’re available by phone seven days a week. Please check our booking office hours on this website and have your event details ready when calling.

• Full balance is due no less than 31 days before your event date (unless stated otherwise).
• If you book online within 31 days of your event, full payment will be taken automatically.

• If you’ve paid a deposit by card, your balance must be settled no later than 31 days before your event.
• We will send regular reminders with instructions on how to pay.
• If your balance is not received by the deadline, your booking will be automatically cancelled and your deposit forfeited.
• This policy also applies to declined card transactions.

For events booked more than 31 days in advance, a 50% deposit is typically sufficient to secure your booking.

• The outstanding balance must be paid no later than 31 days prior to your event date...

• Failure to pay the outstanding balance by the 31-day deadline will result in:
  • Automatic cancellation of your event
  • Loss of your deposit
  • No refunds or rescheduling options
  • If your group size decreases before the balance is due:
  • Deposits for cancelled participants will be forfeited
  • These deposits cannot be applied toward the remaining balance

Covid-19, SARS-Cov-2 or any mutation of these.

Cancellation by you or any member of your group due to having or being effected by illness, including these listed above, will still follow the below cancellation terms.

Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation Part 3, section 28 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that, once the booking is in place, your right to cancel without penalty ends:

Booking taken:- Loss of deposit
More than 31 days prior to booked date:- Full refund less deposit.
31 days or less prior to booked date:- No refund.

Our accepted date of cancellation is when your written cancellation is acknowledged in writing by us. Email: bridgenway@yahoo.com,   The 31day rule includes weekends and bank holidays. Any reduction in numbers must also in writing and acknowledged in writing by us to be considered valid. Any changes in participant numbers are subject to the same cancellation charges as stated above. Verbal changes and cancellations are not accepted in any circumstances. 

 If an activity is cancelled due to bad weather or any other unavoidable circumstances by the venue, including government restrictions, your booking will be rescheduled to a mutually convenient date for you and the venue. You can choose a date up to three months after the original booked date.
Bookings for a venue where the supplier is still able to and prepared to run the session, will not be eligible for re-scheduling. In these circumstances, a customers decision not to take part it is deemed that the booking has been cancelled and charges as stated will apply. Refunds are not applicable.
 

Travelling to and from the venue, is calculated at .44p per mile and is added on to the chosen activity.

We are not open to the public and therefore activities are planned at chosen / required locations.

Children must be over 5 years old to participate in handling activities to comply with out Public Liability Insurance conditions.

No guarantee of a specific bird is given for an event, we will do our best to accommodate your preferences, however the decision whether to fly and which bird to fly will be up to the digression of the Falconer on the day. (e.g. High winds, anti social behaviour, birds not comfortable with venue.  The activity provider has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff ; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions. 

For free flights, we need outside areas, free from overhead cables and away from roads / railways and for indoor areas, curtains or blinds will need to be closed to prevent birds flying in to them.

Whilst all our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment  properly. If in any doubt you must seek further guidance and help from the activity provider immediately. It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety together with that of any minors for whom you have responsibility. If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking.

The Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be:

• Fairly and lawfully processed
• Processed for limited purposes
• Adequate, relevant and not excessive
• Accurate
• Not kept longer than necessary
• Processed in accordance with the data subject's rights
• Secure